ICCG BLOG -3.jpg

Mobile Retail Is Alive, And Consumers Are Here For It

Posted by Harriet Schneider on Oct 3, 2019 8:00:00 AM

Stop and think about a day you could go without your smartphone. You are checking your calendar to see when or if that is even possible. And yet you may not realize that checking email, texting your doctor or tracking your children’s usage is only part of the life your smart device breathes into you. Last year, Americans made almost 30% of purchases through a mobile device. Next-day and same-day delivery created a market for mobile shoppers and retailers are responding.

The one where the market creator remains the market leader

Amazon, the retail Goliath, created the market for instant gratification with its online presence and product availability.

Read More

Topics: Fashion & Retail, Retail, Fashion & Apparel, Infor Retail, Online Retail, Fashion PLM, CloudSuite Retail

How Are Your Store Associates Showing Up For Work?

Posted by Harriet Schneider on Sep 30, 2019 8:00:00 AM

The headlines continue to predict the apocalypse of the physical store and assert that the new normal will belong solely to e-commerce, mobile, and omni-channel retailers. Because of all the fuss, many retailers today have a tendency to focus primarily on process and technology; but in turn, they forget about one of their most important assets—their people. It’s more accurate to say that retail is simply evolving—rebalancing amid a market where it’s tantamount that brands and retailers continue to focus on three key aspects of their businesses: people, process, and technology.

Read More

Topics: Retail, CloudSuite Retail, Fashion

Is There An Unrelenting Collapse Of The Middle In Retail?

Posted by Harriet Schneider on Sep 24, 2019 10:00:00 AM

We thought this was an interesting article. Published by Forbes this month it talks about how it’s a virtual certainty that this year will end with physical stores sales not only being up year over year (again) but also, according to eMarketer, contributing more incremental sales growth than e-commerce.

Great news but for all retailers? Here's what Mitchell Chi, ICCG's General Manager - Americas, Enterprise Software has to say...

My thoughts about the collapse of the middle…

Did you know that 83% of retail shoppers enjoy socializing with friends centered on physical stores? Some retailers, when pressured to increase margins, focused on cutting wages, training and staff. They shifted spending to store displays, traditional advertising, and  a poor product assortment. These retailers deserved to die. Good riddance. 

But all of this makes the mid-market ripe for a low cost, “social retailer.” One like Primark. Great selection, well trained staff and FUN. My go to store for weekend, lay around the house clothing. 

Read More

Topics: Retail, Infor M3, Retail Trends, Online Retail, CloudSuite Retail, Cloudsuite Fashion & Apparel, CloudSuite PLM

Giving Customers The 'Velvet Rope' Treatments

Posted by Harriet Schneider on Jul 16, 2019 8:00:00 AM

Today's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers and generate a much greater sense of brand loyalty. In this episode, we're joined by Sai Koppala and Bill Schneider from SheerID - a marketing solution that helps retailers acquire new customers through gated exclusive offers. 

Read More

Topics: Retail, Fashion & Apparel, Infor Retail, CloudSuite Retail

Podcast: The Real MVC

Posted by Harriet Schneider on May 21, 2019 8:00:00 AM

In this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping retailers engage with them in the right time and place to make the most sales.

Read More

Topics: Fashion & Retail, Retail, Converged Commerce, CloudSuite Retail

What Does The Store Of The Future Look Like? Think Beyond Inventory Dispenser

Posted by Harriet Schneider on Feb 21, 2019 8:00:00 AM

By Guy Courtin - Vice President Industry & Solution Strategy, Retail and Fashion at Infor Retail

Abandon all hope, all ye who enter stores. Consumers are taking their shopping online, and there’s no turning back. Or is there?

For all the hype and horror-stories concerning retail’s physical demise, data shows that only about 10% of all U.S. transactions came through e-commerce in 2018. While it still accounts for just a small portion of all retail sales, e-commerce continues to grow at a steady rate of about 8% per quarter. Bottom line, physical stores still have a prominent role for retailers and will continue to do so for a long time.

Read More

Topics: Retail, Supply Chain, Online Retail, E-Commerce, Technology

5 Things Every Retailer - Including You - Should Know Going Into 2019

Posted by Harriet Schneider on Jan 22, 2019 8:00:00 AM

Did last year's Black Friday mark the last "traditional holiday rush" as we know it? It just could be and the reason is that retailers of all sizes can see the writing on the wall, as technologies like artificial intelligence (AI) and the internet of things (IoT) fundamentally change customers’ approach to the traditional shopping experience.

This article from Entrepreneur will provide some insight into digitization, AI and other emerging technologies. Is your business ready for the new technology?

Read More

Topics: Retail, Online Retail, E-Commerce

The Countdown To NRF

Posted by Harriet Schneider on Jan 10, 2019 4:36:11 PM

The countdown is on! Three more days until NRF2019. Visit with us at the Infor Retail at Booth #3647 and discover how to Leave Your Legacy with next-gen software. 

 

Read More

Topics: Fashion & Retail, Retail, Fashion & Apparel, NRF, Retails Big Show, NRF2019

2019 Supply Chain Prediction

Posted by Harriet Schneider on Jan 10, 2019 8:00:00 AM

Is your omni-channel strategy killing employee morale?

After a year that saw unexpected innovations, disruptions, and new policies and tariffs, can we truly predict what’s ahead for the global supply chain in 2019? We’ll certainly try. In the final episode of 2018, Matt Gunn and Guy Courtin gaze into the crystal ball to gauge what the near future will bring to the world of supply chain, and whether businesses are better prepared to sense and respond to the many unexpected changes that happen each day.

Read More

Topics: Retail, Supply Chain, Fashion & Apparel, Supply Chain Visibility, Supply Chain Agility

We Will Be At Retails Big Show. Will You?

Posted by Harriet Schneider on Dec 27, 2018 8:00:00 AM

What happens when the biggest names and the biggest brands in retail come together in one place? Watch these  highlights from 2018 and make sure to visit Infor and ICCG at NRF 2019 in Booth #3647 to learn more about how Infor is revolutionizing the retail industry with next generation solutions and how ICCG can provide the critical implementation strategy for Converged Commerce, Customer Experience, Demand Management, Dynamic Enterprise Performance Management, Enterprise Asset Management, Financials, Human Capital Management, Networked Order Management, Product Lifecycle Management, Retail Intelligence, and Supply Chain Management.

Read More

Topics: Fashion & Retail, Retail, Fashion & Apparel, NRF, Retails Big Show, NRF2019

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all