By Mary Trick, Chief Customer Officer, Infor

The typical age of an ERP solution release in a midmarket organization is more than seven years. A lot can change in that time – businesses expand, new technology is introduced, and new regulations are instituted.

• Organizations on the latest version of their ERP software typically report a 13% reduction in operational costs.
• Organizations that are implemented on the latest release are 70% more likely than those that are not to have the ability to share and integrate data with the extended enterprise; partners, customer, and regulatory bodies.
• In an ever-more-mobile world, organizations with the latest ERP software are 67% more likely to have access on mobile devices.
• 53% of organizations with the latest version use best practices of the ERP solution compared to 47% that are not.

If these findings aren’t enough to convince you of the merits of an upgraded ERP system, consider this: Out-of-date systems are harder to support and maintain. This translates into less efficiency and more cost and risk to you.

The following blog is being shared with permission.

By Miro Yaghi M.Eng, MBA, PMP, CPA, formerly Transformation leader and Chief Information Officer (CIO) with ICCG customer, Gildan Corporation, Montreal, Canada.

Digitization in an omnichannel environment is not about technology only its about the integration of process, people and technology. Its about understanding each of our customers preferences and providing them with a personalized, homogeneous, great experience in store, on line, offline, through mobile apps and with direct customer services. Every employee within a retail business line needs to provide the same quality of service by using all available technology with the objective to create and maintain a personalized, sustainable and repeatable relationship.