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The Biggest Mall Owner In The US Is Going Online

Posted by Harriet Schneider on Nov 12, 2019 8:00:00 AM

The biggest mall owner in the U.S., Simon Property Group, is teaming with online shopping site Rue La La’s parent company to launch a new kind of website for people looking for deals.

The real estate company announced Wednesday it’s partnering with Rue Gilt Groupe, which is backed by Michael Rubin, CEO of Fanatics’ parent company Kynetic, to create a new e-commerce business for discount shopping.

Simon has been testing the website “ShopPremiumOutlets.com” since March, building on its premium outlet centers business. The mall owner operates dozens of premium outlet centers nationwide and a handful overseas. It’s been working with certain retailers at those centers — which include Woodbury Common Premium Outlets in New York — to test selling merchandise together on this site. It says it has signed on more than 2,000 designers, and has about 300,000 products.

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Topics: Fashion & Retail, Retail, Fashion & Apparel, Infor Retail, Online Retail, Fashion PLM, CloudSuite Retail

Podcast: Retail In 3D

Posted by Harriet Schneider on Nov 7, 2019 8:00:00 AM

In this episode we talk with Morin Sarenio of CGTrader, a company of 2-million designers that’s providing retailers with immersive augmented reality that lets customers try products online before they buy them. That means better customer experience, fewer returns, and major savings on reverse logistics.

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Topics: Fashion & Retail, Retail, Converged Commerce, CloudSuite Retail

Is Clothing Rental The Panacea For The Ailing Fashion Retail Industry

Posted by Harriet Schneider on Oct 24, 2019 8:00:00 AM

A recent report valued the rental subscription market at around 1 billion dollars in 2018 and forecast it grows more than 20 percent a year, reaching 2.5 billion dollars by 2023. This trend isn’t lost on traditional retailers: over the last year everyone in the industry seems to be launching their own clothing rental service.

Recent research from GlobalData confirms the explosive growth of clothing rental and / or subscription services: it’s expected to reach 2.5 billion dollars value by 2023, prompting brands such as Banana Republic, Macy’s, Urban Outfitters, Trunk Club or J.C. Penney to announce their own apparel rental services.

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Topics: Fashion & Retail, Retail, Fashion & Apparel, Infor Retail, Online Retail, Fashion PLM, CloudSuite Retail

Malls Are Dying, But There’s A 3-Step Plan That Can Save Them

Posted by Mitchell Chi on Oct 17, 2019 8:00:00 AM

I read a recent article in Forbes that talked about upheaval in the shopping mall industry. There's a link to it at the end of my commentary and I would really appreciate hearing your thoughts on it as well. Here are mine:

“HURRY AND DIE MALLS."

Your days are over. People want a social experience, not products. Mark-downs and sales clerks. As we all know, the hype, “Retail is Dead” is just that, hype. Consider the following. 87% of consumer retail is transacted in brick & mortar, physical stores. Yes, you heard me…87%. In fact, a recent NRF report stated retail sales, in stores, are up 4.9%. NOT e/comm, by true shopping and social interaction.

The net is, if you fear Amazon will put you out of business, shame on you! You “owned” your customers for decades, but did you do anything to earn their loyalty except showcase your products? 30% of my personal shopping is on-line. Mostly under $50 commodities. 70% is spent with retailers who invest in their employees training & wages, innovative products, and exceptional customer service, both pre and post sale. Malls are (I hate this word), “transforming” into social town centers with entertainment (movies, concerts, festivals), attractions (claiming walls, work-out centers, VR and the like), hard goods (driver training hosted by auto manufacturers, cooking classes hosted by appliance manufacturers and the like) and most of all, a place to stop texting and start socializing”. Mall dead? Yes, while town centers are thriving!”

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Topics: Fashion & Retail, Retail, Infor Retail, Online Retail, CloudSuite Retail, Shopping mall

Podcast: #NoFilter: Authentic Videos Are The Future Of Experiential Retail

Posted by Harriet Schneider on Oct 10, 2019 8:00:00 AM

To date, retailers have been cautious with live product broadcasts, but a wealth of opportunity exists to connect with customers, build their brands, and significantly increase sales with authentic video content. From combining influencers with real life people trying products to gamification and interactive broadcasting, brands should be looking to authentic video content as they move into the future of retail. In this episode of Reinventing Retail, we chat with Dave Dabbah of Agora.io, an API platform that’s bringing peer-to-peer video to retailers and fashion brands.

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Topics: Fashion & Retail, Retail, CloudSuite Retail

Podcast: DOM Is The Heartbeat Of Your Network

Posted by Harriet Schneider on Oct 8, 2019 8:00:00 AM

This podcast will look at the future of how order management will evolve from simply executing orders to truly optimizing how to best serve your customer. Listen as Guy Courtin and Tim Nelson discuss what to anticipate with the evolution of order management: next generation optimization rather than simply execution of orders. The cost to serve a customer will become more important than simply the cost to fulfill.

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Topics: Fashion & Retail, Retail, Supply Chain, CloudSuite Retail

Mobile Retail Is Alive, And Consumers Are Here For It

Posted by Harriet Schneider on Oct 3, 2019 8:00:00 AM

Stop and think about a day you could go without your smartphone. You are checking your calendar to see when or if that is even possible. And yet you may not realize that checking email, texting your doctor or tracking your children’s usage is only part of the life your smart device breathes into you. Last year, Americans made almost 30% of purchases through a mobile device. Next-day and same-day delivery created a market for mobile shoppers and retailers are responding.

The one where the market creator remains the market leader

Amazon, the retail Goliath, created the market for instant gratification with its online presence and product availability.

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Topics: Fashion & Retail, Retail, Fashion & Apparel, Infor Retail, Online Retail, Fashion PLM, CloudSuite Retail

How Are Your Store Associates Showing Up For Work?

Posted by Harriet Schneider on Sep 30, 2019 8:00:00 AM

The headlines continue to predict the apocalypse of the physical store and assert that the new normal will belong solely to e-commerce, mobile, and omni-channel retailers. Because of all the fuss, many retailers today have a tendency to focus primarily on process and technology; but in turn, they forget about one of their most important assets—their people. It’s more accurate to say that retail is simply evolving—rebalancing amid a market where it’s tantamount that brands and retailers continue to focus on three key aspects of their businesses: people, process, and technology.

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Topics: Retail, CloudSuite Retail, Fashion

Is There An Unrelenting Collapse Of The Middle In Retail?

Posted by Harriet Schneider on Sep 24, 2019 10:00:00 AM

We thought this was an interesting article. Published by Forbes this month it talks about how it’s a virtual certainty that this year will end with physical stores sales not only being up year over year (again) but also, according to eMarketer, contributing more incremental sales growth than e-commerce.

Great news but for all retailers? Here's what Mitchell Chi, ICCG's General Manager - Americas, Enterprise Software has to say...

My thoughts about the collapse of the middle…

Did you know that 83% of retail shoppers enjoy socializing with friends centered on physical stores? Some retailers, when pressured to increase margins, focused on cutting wages, training and staff. They shifted spending to store displays, traditional advertising, and  a poor product assortment. These retailers deserved to die. Good riddance. 

But all of this makes the mid-market ripe for a low cost, “social retailer.” One like Primark. Great selection, well trained staff and FUN. My go to store for weekend, lay around the house clothing. 

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Topics: Retail, Infor M3, Retail Trends, Online Retail, CloudSuite Retail, Cloudsuite Fashion & Apparel, CloudSuite PLM

Top 10 BOPIS Boo-Boos

Posted by Harriet Schneider on Aug 20, 2019 8:00:00 AM

Although most of the growth in retail is happening online, physical retail often still represents 90% of a retailer’s sales. One way to leverage existing physical locations and provide a more efficient experience for customers is to support “Buy On-line, Pick-up In-Store,” or BOPIS for short. Customers do their research online, select their products, and later pick up the items at a physical store. However, the road to supporting BOPIS has many pitfalls to avoid. We’ve collected 10 common BOPIS issues that smart retailers should address, before their omni-channel evolution leaves their customers wanting more.

Infor's Matt Jones discusses three major causes at the root of these BOPIS boo-boos, that are creating a negative customer experience and impacting the retailer’s profitability. They are: 

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Topics: CloudSuite Retail, Retail Demand Management, Buy Online, BOPIS

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Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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