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Replacing Hospitality Software – How to Get Out of a Sticky Situation

Posted by Harriet Schneider on Aug 12, 2021 7:34:06 AM

Stability is important. Hotels, casinos, and resorts have guests they need to serve right now, today. Hospitality software solutions in place help them do that by taking care of the basics: reservations, check-ins, folios and check-outs, along with a staggering variety of in-house services and their associated charges. Essential software like hotel PMS is pretty “sticky” that way; it’s easier to stick to what you’ve got than it is to change. Why fix what isn’t broken?

Here’s the thing. Five years from now – perhaps sooner – the way guests engage with hospitality providers will likely look very different. Innovative solutions and platforms will be necessary to scale to that new paradigm, whatever it may be. So how do hospitality organizations know when it’s time to start planning for that? How do decision-makers know when it’s time to get unstuck? Here are 3 considerations to help answer that question.

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Topics: ERP, Distribution, Process Manufacturing, AI, Artificial Intelligence, Food Technology, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

Hospitality AI vs. Human Expertise – Striking the Balance

Posted by Harriet Schneider on Aug 10, 2021 9:15:16 AM

As new hospitality technology emerges and as organizations increasingly invest in it, the ways people do their jobs change in response. Most of the time, this means greater efficiency, and a way for teams to concentrate on key tasks while the technology takes care of the necessary minutiae. Some of the time though, the rise of certain technologies can cause some concerns that with certain functionality in place, the human factor will get lost.

Hospitality AI functionality in hotel revenue management and in hotel pricing tools is a case in point. The conversation around automation via algorithms has been too easily positioned with a “versus” between machine learning solutions and professional expertise. Yet, the features of the technology and years of knowledge and experience held by revenue and strategy teams isn’t adversarial. The relationship between them is more about achieving greater focus and clarity. How do science-based algorithms in revenue management and pricing solutions help your organization do that? Let’s look at some key points.

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Topics: ERP, Distribution, Process Manufacturing, AI, Artificial Intelligence, Food Technology, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

How Industry & Role-Specific Analytics Can Increase Analytics Adoption

Posted by Harriet Schneider on Aug 3, 2021 10:11:00 AM

Traditionally, almost all business intelligence and analytics solutions were designed as general-purpose platforms or desktop tools suitable for any industry, department, or use case. That does mean, of course, that the burden of developing data models, data pipelines, dashboards, and reports falls to the customer. They effectively start with a 'blank sheet of paper,' which, in theory, can be developed to fit the organization's exact needs. However, the reality is that the organization may not have either the skills, resources, or time to develop an analytics solution that quickly meets business requirements.

The answer to avoiding this overhead of entirely homegrown analytics is to use a modern analytic application that can deliver ready-to-use analytics, right "out-of-the-box." Deployment and adoption of these analytic applications are accelerated because of built-in content developed by industry domain experts that understand the industries, roles, data, business applications, and specific analytics required by typical business user personas. A significant amount of development time can be saved because this domain-expertise-driven content can replace typical internal development processes.

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Topics: ERP, Manufacturing, Distribution, Process Manufacturing, Industrial Manufacturing, Digital Manufacturing, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

Manufacturing: The Importance Of Speaking Your Language

Posted by Harriet Schneider on Jul 29, 2021 2:32:31 PM

As the manufacturing world continues to evolve to meet new challenges, there’s a step-change in innovation for the products and services that are delivered and supported. Many industry insiders are expressing the need for a focus on driving sustainable (and profitable) business growth. Deloitte suggests digital investment and supply chain resilience as the key pillars. Partnerships are also increasingly important to achieving sustainable business growth, whether that’s upstream or downstream within your supply chain or enabling partners such as application and technology providers.

In all of those partnering scenarios, it’s important to have a common understanding of your desired outcomes, so you can ensure you’re all speaking the same language, which helps shorten the time to value. Manufacturing is shifting towards industry-specific applications and these applications are now nearly always delivered in the cloud to maximize adoption, flexibility, availability, and security, as well as reducing through-life cost of ownership. In fact, Gartner forecasts end-user public cloud spending to grow by 18% through 2021.

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Topics: ERP, Manufacturing, Distribution, Process Manufacturing, Supply Chain, Supply Chain Visibility, Supply Chain Network, Industrial Manufacturing, Digital Manufacturing, Cloud BI, Enterprise Asset Management, Enterprise Software, Infor CloudSuite M3, Infor CloudSuite ERP

The Outcomes from Instituting an Asset Investment Plan

Posted by Harriet Schneider on Jul 16, 2021 8:13:54 AM

Asset Investment Planning enables your asset-intensive organization to determine which asset investments will enable you to best meet your service level objectives with the right level of expenditure while minimizing the risk of asset failure. An API can also help you determine the best time to invest in order to smooth your capital expenditures over time.

Modern AIP solutions simplify the process of developing asset investment plans by allowing you to leverage the data that is already in your asset registry in your enterprise asset management (EAM) to tell you what assets your organization has, your work management system that manages maintenance operations, and your asset performance management (APM) system that monitors asset condition reliability.

You use that data to quantify four key inputs: Asset condition, asset criticality, business risk, and level of service. Asset condition allows you to visualize deterioration over the asset’s lifetime and establish where intervention is necessary. Asset criticality determines the impact the failure of an individual asset will have on your organization’s ability to realize your business objectives. Business risk determines the consequences of asset failure. Level of service required enables your organization to operationalize your organization’s policies, strategies and objectives, tie those to KPIs and then link that to level of service requirements.

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Topics: ERP, Distribution, Supply Chain, Supply Chain Visibility, Supply Chain Network, Enterprise Asset Management, Enterprise Software, Retail Supply Chain, Infor CloudSuite Fashion, Supply Chain Operations, Supply Chain Management, Infor CloudSuite M3, Infor CloudSuite ERP

The Evolution From EAM To Asset Performance Management

Posted by Harriet Schneider on Jul 1, 2021 9:52:34 AM

Regardless of size or industry, asset-intensive organizations are always looking to do more with less. For a food and beverage manufacturer that means finding ways to extend asset life to minimize costs, improve food and worker safety and reduce waste while performing the right maintenance on the right equipment, at the right moment to avoid downtime.

Some businesses have been making do and getting by with asset management strategies that sell them short, driving up the cost of maintenance labor and materials and increasing the risk that critical assets will be down when they’re most urgently needed. The scene has been shifting over the past several years, with Enterprise Asset Management (EAM) offering greater visibility and sophistication for maintenance operations.

But business rarely sits still for very long. And with the rapid rise of Industry 4.0, it’s essential for asset management to keep up. Maintenance 4.0 is the set of tools and strategies that is helping food and beverage companies optimize operations by deploying the mountains of data now available to keep equipment and production lines in peak operating condition. Infor’s Best Practice Guide, “Why your EAM strategy must evolve to increase food safety,” explains how it works and lays out the five essential components of an Asset Performance Management (APM) platform.

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Topics: ERP, Distribution, Supply Chain, Warehouse Management Systems, Supply Chain Network, Cloud BI, Enterprise Asset Management, Enterprise Software, WMS

Moving Your Warehouse From Cost Center To Competitive Differentiator

Posted by Harriet Schneider on Jun 24, 2021 1:46:36 PM

Many organizations tend to view warehouse operations as cost center due to the labor, equipment, and physical inventory. However, with business models rapidly changing through e-commerce, omni-channel, curbside pickup, 3D printing, and more, warehouse operations empower a company to gain a competitive advantage by ensuring customer loyalty and brand excellence stays intact as products enter the last mile.

Common warehousing challenges

Warehouse directors understand the challenges most, if not all distribution centers manage. These challenges cover a wide range of issues which include picking optimization, inventory management, operational strategy, employee management, returns, and much, much more.

Picking challenges

For example, a large amount of productivity is often lost due to insufficient item master data. Without the proper item and location slotting for concepts such as seasonality, promotional activities, and sales projections, poor inventory placement across the warehouse can result in increased costs and reduced productivity.

Furthermore, many companies lack visibility into inventory quantity and location accuracy due to a heavy reliance on spreadsheets, pick sheets, the absence of cycle counts, capacity constraints, or a lack of digital monitoring all together. No visibility into inventory quantities or throughput can result in declining fulfillment rates, stockouts & backorders, decreased service levels, and waning customer loyalty and sales opportunities.

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Topics: ERP, Distribution, Supply Chain, Warehouse Management Systems, Supply Chain Network, Cloud BI, Enterprise Asset Management, Enterprise Software, WMS

Urgency For Collaborative SCN Increases For Automotive Manufacturers

Posted by Harriet Schneider on Jun 18, 2021 2:41:22 AM

Automotive manufacturers and their suppliers continue to increase their collaboration in various ways, whether this be through robotic process automation (RPA), data collection and exchange, or other methods that provide insights for scalability. With true, multi-enterprise collaboration, there are cross-training opportunities to convey customer needs and preferences for product innovation, giving manufacturers the ability to make rapid adjustments in real time. Collaborative behavior makes this happen, and it all starts with transparency.

However, building real trust, collaboration, and transparency goes beyond using a specific technology or workflow. At its core, this is about changing the culture of automotive OEMs and throughout their suppliers at every tier. Automotive companies who are true leaders in the industry consider the health of the entire supply network, not just their immediate interests. Making this change—as with almost all substantive transformations—requires change be from the top executive level down.

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Topics: ERP, Manufacturing, Distribution, Supply Chain, Supply Chain Visibility, Supply Chain Network, Industrial Manufacturing, Cloud BI, Enterprise Asset Management, Enterprise Software, Supply Chain Operations, Supply Chain Management, Infor CloudSuite M3, Infor CloudSuite ERP

Overcoming The Challenges Of Managing Global Freight

Posted by Harriet Schneider on Jun 11, 2021 3:50:34 AM

Managing global freight and ocean container movement now requires more dedicated insight as companies have expanded internationally. And no event outside of COVID-19 has exposed just how extensive, yet fragile, logistics networks and capacity flows have become over the last several decades.

To adapt, some manufacturers have adopted progressive supply chain approaches that move away from "lean models to more flexible ones like "sense and respond." But not all businesses have successfully met the challenges.

Globalization forces supply chains to consider all events from regional holidays and ocean weather patterns to geo-political turmoil and currency fluctuations. The year 2020 introduced yet another element: navigating a global pandemic.

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Topics: ERP, Distribution, Supply Chain, Supply Chain Visibility, Supply Chain Network, Cloud BI, Enterprise Asset Management, Enterprise Software, Supply Chain Operations, Supply Chain Management, Infor CloudSuite M3, Infor CloudSuite ERP

What Food And Beverage Manufacturers Can Expect From APM

Posted by Harriet Schneider on Jun 3, 2021 9:49:54 AM

It’s a moment of enormous opportunity, with Industry 4.0 transforming the way businesses collect, process, and deploy data, and Maintenance 4.0 applying those tools and techniques to revolutionize asset management.

A strategic approach to Asset Performance Management (APM) helps you keep critical equipment and production lines up and running, using the mountains of operational data now available to help you track equipment performance, anticipate the need for maintenance, and prevent breakdowns before they occur. But even in steady economic times, and certainly in the midst of a global pandemic, the decision to embrace the new technology will always be guided by the bottom line: Will the cost of the new system be justified by the efficiencies and cost savings it delivers?

Infor’s Best Practice Guide, “Why your EAM strategy must evolve to increase food safety,” focuses on five specific, tangible benefits of APM, to help you make an informed decision on an approach that will soon be the price of entry for successful business operations in the 21st century.

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Topics: ERP, Food & Beverage, Distribution, Supply Chain, Supply Chain Visibility, Supply Chain Network, Food Technology, Cloud BI, CloudSuite Food & Beverage, Enterprise Asset Management, Enterprise Software, Infor CloudSuite M3, Infor CloudSuite ERP

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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