ICCG BLOG -3.jpg

Replacing Hospitality Software – How to Get Out of a Sticky Situation

Posted by Harriet Schneider on Aug 12, 2021 7:34:06 AM

Stability is important. Hotels, casinos, and resorts have guests they need to serve right now, today. Hospitality software solutions in place help them do that by taking care of the basics: reservations, check-ins, folios and check-outs, along with a staggering variety of in-house services and their associated charges. Essential software like hotel PMS is pretty “sticky” that way; it’s easier to stick to what you’ve got than it is to change. Why fix what isn’t broken?

Here’s the thing. Five years from now – perhaps sooner – the way guests engage with hospitality providers will likely look very different. Innovative solutions and platforms will be necessary to scale to that new paradigm, whatever it may be. So how do hospitality organizations know when it’s time to start planning for that? How do decision-makers know when it’s time to get unstuck? Here are 3 considerations to help answer that question.

Read More

Topics: ERP, Distribution, Process Manufacturing, AI, Artificial Intelligence, Food Technology, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

Hospitality AI vs. Human Expertise – Striking the Balance

Posted by Harriet Schneider on Aug 10, 2021 9:15:16 AM

As new hospitality technology emerges and as organizations increasingly invest in it, the ways people do their jobs change in response. Most of the time, this means greater efficiency, and a way for teams to concentrate on key tasks while the technology takes care of the necessary minutiae. Some of the time though, the rise of certain technologies can cause some concerns that with certain functionality in place, the human factor will get lost.

Hospitality AI functionality in hotel revenue management and in hotel pricing tools is a case in point. The conversation around automation via algorithms has been too easily positioned with a “versus” between machine learning solutions and professional expertise. Yet, the features of the technology and years of knowledge and experience held by revenue and strategy teams isn’t adversarial. The relationship between them is more about achieving greater focus and clarity. How do science-based algorithms in revenue management and pricing solutions help your organization do that? Let’s look at some key points.

Read More

Topics: ERP, Distribution, Process Manufacturing, AI, Artificial Intelligence, Food Technology, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

How Industry & Role-Specific Analytics Can Increase Analytics Adoption

Posted by Harriet Schneider on Aug 3, 2021 10:11:00 AM

Traditionally, almost all business intelligence and analytics solutions were designed as general-purpose platforms or desktop tools suitable for any industry, department, or use case. That does mean, of course, that the burden of developing data models, data pipelines, dashboards, and reports falls to the customer. They effectively start with a 'blank sheet of paper,' which, in theory, can be developed to fit the organization's exact needs. However, the reality is that the organization may not have either the skills, resources, or time to develop an analytics solution that quickly meets business requirements.

The answer to avoiding this overhead of entirely homegrown analytics is to use a modern analytic application that can deliver ready-to-use analytics, right "out-of-the-box." Deployment and adoption of these analytic applications are accelerated because of built-in content developed by industry domain experts that understand the industries, roles, data, business applications, and specific analytics required by typical business user personas. A significant amount of development time can be saved because this domain-expertise-driven content can replace typical internal development processes.

Read More

Topics: ERP, Manufacturing, Distribution, Process Manufacturing, Industrial Manufacturing, Digital Manufacturing, Business Intelligence, Cloud BI, Enterprise Asset Management, Enterprise Software, Business Processes, Infor CloudSuite M3, Infor CloudSuite ERP

DHI Telecom, Leading Global Wi-Fi Provider To US Troops In Combat, Selects ICCG

Posted by Shiv Kaushik on Oct 7, 2020 8:00:00 AM

DHI Telecom, the Leading Global Wi-Fi Provider to US Troops in Combat, Selects ICCG to Optimize Business Processes Leveraging Leading Business Practices

Leading global Infor partner, Independent Computer Consulting Group (“ICCG”) is pleased to announce that DHI Telecom has selected ICCG and Infor CloudSuite Equipment(TM) ERP, to “Go Further” by transforming, modernizing, and optimizing their business processes across global operations.

As the leading global wi-fi provider to U.S. troops in combat zones and international travelers, DHI Telecom and its family of companies operate under the global brand of TravelWifi. Their motto is “Go Further,” which encapsulates the mission to offer the ability to travel simply, and to stay connected to what matters.

Headquartered in Houston, Texas, DHI Telecom’s decision to replace its legacy system with Infor Cloud technology suite will assure that services in 130 countries are synchronized. The platform will become the backbone as they expand into new markets, including retail stores.

“The value, capabilities, and benefits of moving to CloudSuite Equipment go far beyond easy access to centralized data and higher levels of customer serviceability,” said DHI Telecom CEO Wallace Davis. “With this enterprise software backbone and ICCG’s consulting expertise, our business processes will be streamlined, data will become actionable knowledge, and expansions into new markets become easier. ICCG has the relevant industry domain expertise and knowledge of Infor’s ERP solutions. Their dedication in mapping complex technologies to real business outcomes made this decision easier on us.”

Read More

Topics: ERP, Infor M3, Infor M3 ERP, Business Processes, Infor CloudSuite Equipment

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all