Equipment companies used to compete mostly on product and price. But that was before customers could get whatever they needed with just a click of a button. With reduced differentiation and diminishing sales margins, equipment companies are shifting the focus beyond product and price to what problems they can solve for their customers. Today’s equipment companies compete on service.

Which means that one of the biggest challenges equipment OEMs, dealers, rental, and service organizations face today is how to increase customer service levels. It’s this push for finding new and better ways to serve customer needs that are at the core of many of the key issues that are impacting the equipment industry today.

Read on for a deep dive into the top issues facing the equipment industry and how addressing these issues can help companies better compete on customer service.

DHI Telecom, the Leading Global Wi-Fi Provider to US Troops in Combat, Selects ICCG to Optimize Business Processes Leveraging Leading Business Practices

Leading global Infor partner, Independent Computer Consulting Group (“ICCG”) is pleased to announce that DHI Telecom has selected ICCG and Infor CloudSuite Equipment(TM) ERP, to “Go Further” by transforming, modernizing, and optimizing their business processes across global operations.

As the leading global wi-fi provider to U.S. troops in combat zones and international travelers, DHI Telecom and its family of companies operate under the global brand of TravelWifi. Their motto is “Go Further,” which encapsulates the mission to offer the ability to travel simply, and to stay connected to what matters.

Headquartered in Houston, Texas, DHI Telecom’s decision to replace its legacy system with Infor Cloud technology suite will assure that services in 130 countries are synchronized. The platform will become the backbone as they expand into new markets, including retail stores.

“The value, capabilities, and benefits of moving to CloudSuite Equipment go far beyond easy access to centralized data and higher levels of customer serviceability,” said DHI Telecom CEO Wallace Davis. “With this enterprise software backbone and ICCG’s consulting expertise, our business processes will be streamlined, data will become actionable knowledge, and expansions into new markets become easier. ICCG has the relevant industry domain expertise and knowledge of Infor’s ERP solutions. Their dedication in mapping complex technologies to real business outcomes made this decision easier on us.”