It's not just about technology, it's all about responsibility
The technical aspect of different delivery methods described in theprevious blog postin this blog series of, is of course an essential part of the factors to consider when choosing the right ERP solution for your company. However, what is perhaps even more important to understand is the division of responsibilities between supplier and customer when it comes to the different options. There are major differences between the delivery methods, but there may also be differences within the specific method.
ERP Delivery methods from a responsibility perspective
Below Håkan Strömbeck(Senior Industry & Solution Strategy Director at Infor), describes the different ERP delivery methods from a responsibility perspective. The description is made from a general perspective for all option, except for the "multi-tenant" option which is described based on how things work at Infor.
Adaptability and quick turnarounds on strategy had never been more vital during a challenging decade for the restaurants and food services industry so far. The good news for many is that so many organizations rose to that challenge, with restaurant technology playing a singular role in helping them to continue to meet demand and to serve guests via multiple channels, specifically using advanced restaurant point of sale and integrations with mobile ordering.
As much as the industry landscape has been defined by challenges and disruption, it’s also allowed decision makers to consider how present conditions help to anticipate what the rest of the decade might look like. This has meant looking at the basics, the essentials for successful restaurants to best consider and the continuing role restaurant technology will play. Over the last few weeks, we’ve published several posts that explore these factors. Here’s a summary to consider.
The first major step in the journey toward adopting a new ERP system for your organization is assembling an effective project team. A well-appointed team can help you not only select the best possible ERP system suited to meet your organization’s needs but also mitigate employee resistance and secure leadership buy-in.
Assembling an all-star team for your ERP project is critical to your implementation success, so do not take these decisions lightly.
A critical lesson many organizations have learned when measuring the success of analytics initiatives is that speed of deployment and widespread user adoption are key factors to consider. These are key benefits of analytic applications delivered with or embedded in ERP systems or business applications.
Analytic applications provide pre-built business intelligence (BI) and analytical capabilities that promise to democratize analytics because most of the hard work in transforming data to insights has already been done. However, the historical challenge these applications faced was that they weren’t built with agile cloud technology or modern data architectures that could keep up with the growing complexity, scale, and changing requirements of the line of business (LOB)-driven analytic requirements.
Distributors often operate behind the scenes, making sure other businesses have what they need. The projects they support continue because tools, equipment, and supplies are where they needed to be. Patients have procedures because instruments are available. Structures are built because materials are ready. Restaurants can serve customers because food, drinks, plates, and pots are on hand.
Recent events revealed just how critical the distributor’s role is in the supply chain. In reality, it’s extremely complicated to seamlessly move such high volumes of goods. Especially as expectations and behaviors have evolved in the last decade, distributors have had to adapt their solutions, processes, and levels of service.
Historically, many distributors would customize enterprise resource planning solutions to meet their unique requirements. This approach, however, created an unwilling in-house IT cottage industry dedicated to supporting the infrastructure and modifications, instead of strategic initiatives. We see this during evaluations with prospective Infor customers; when distributors compare our CloudSuite solutions to their current footprint, we typically discover that hundreds if not thousands of their current modifications would no longer be needed. Because our solutions are designed for the distribution industry, the best practices those companies require are built in. For example, when HVAC and industrial product distributor, EMCO, moved to CloudSuite Distribution Enterprise, the company removed over 4000 modifications. EMCO no longer needed to maintain customizations and project manage long upgrade initiatives. That fluctuating, unpredictable overhead goes away forever because EMCO’s new mutli-tenant cloud solution is automatically updated monthly. Their technology is always current and always adding new distribution functionality to align with nuances and needs of this industry
The ability to execute, seamlessly and in real-time, is critical as your company works to develop a continuous supply chain. Being uniquely capable of connecting multiple facets of this execution -- not just to an order management system but also to TMS for transportation management and WMS for warehouse management will be key components to implementing continuous supply chain execution.
Integrated multi-party source-to-settle process
Sourcing execution or the ability to establish real-time connectivity to suppliers is key. What we are really speaking to here is the need to orchestrate end-to-end physical and financial operations between order management, global trade management, transportation, warehouse, product traceability, and even payables management.
Manufacturing execution is focused on streamlining processes, driving better decision making and gaining productivity. Supply chains must optimize and automate the manufacturing process from raw materials and components to finished goods. Having the ability to anticipate and optimize lead times is crucial for downstream improvement.
Asset Investment Planning enables your asset-intensive organization to determine which asset investments will enable you to best meet your service level objectives with the right level of expenditure while minimizing the risk of asset failure. An API can also help you determine the best time to invest in order to smooth your capital expenditures over time.
Modern AIP solutions simplify the process of developing asset investment plans by allowing you to leverage the data that is already in your asset registry in your enterprise asset management (EAM) to tell you what assets your organization has, your work management system that manages maintenance operations, and your asset performance management (APM) system that monitors asset condition reliability.
You use that data to quantify four key inputs: Asset condition, asset criticality, business risk, and level of service. Asset condition allows you to visualize deterioration over the asset’s lifetime and establish where intervention is necessary. Asset criticality determines the impact the failure of an individual asset will have on your organization’s ability to realize your business objectives.Business risk determines the consequences of asset failure. Level of service required enables your organization to operationalize your organization’s policies, strategies and objectives, tie those to KPIs and then link that to level of service requirements.
The future of planning is connected, intelligent, and continuous. Yet many companies remain so far away from this vision, it often seems unachievable. With many planning processes being so siloed and disconnected from execution, they can feel ineffective.
Fortunately, evaluations of the planning landscape reveal many organizations are adopting technologies that move towards a de-siloed, network-based approach to planning. For these companies, the primary goal centers around connecting planning capabilities to “a single version of the truth.” To optimize planning capabilities, it crucial to achieve this connection at the enterprise level as well as into the broader supply network.
But to do this involves using integrated business planning (IBP) or sales and operations planning (S&OP) to collaborate and analyze, perform demand planning to improve forecasting, optimize supply planning, and facilitate synchronization. Each of these areas are critical to a successful planning process and are more powerful when integrated and connected across a network.
An estimated $350 billion of invoices are typically involved in supply chain finance programs. Known as "reverse factoring," this process assists suppliers in obtaining the capital needed to keep supply chains humming, as described by Aite Group. Opposed to traditional receivables financing or factoring, reverse factoring is driven by the buyer and its relationship to a bank or finance provider, with capital being made available to suppliers based on the relationship parameters.
Banks are happy to step in, within specific jurisdictions and credit profiles. Research firm Coalition reports that banks logged approximately $12.7 billion in revenue in the first half of 2020 via total supply chain finance volumes. However, limitations are significant, and often times, the suppliers that need financing the most are excluded from such programs.
To keep up with lofty yet mandatory customer expectations, your supply chain can’t afford to stop investing in technology that improves processes, connects business partners and IoT data, and uses machine learning algorithms to improve business outcomes. If the people tasked with running your supply chain are relying on poorly built or outdated systems filled with data quality issues, then they need new technology solutions and strategies to overcome these shortcomings to create true value.
As you strive to balance cost while simultaneously improve your customer service, you are no doubt confronting issues that require better collaboration amongst your group as well as the numerous companies you interact with daily. The days of each department or company working on an island while hoping groups further downstream can correct any mistakes are long gone.
Nowadays, those of us in the supply chain space realize the need for ongoing collaboration with everyone who touches our supply chain. This can take the form of sharing data around forecasts, inventory positions, capacity plans, order status (both at rest and in-transit), as well as visibility into shipments.
Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.