Employees at hotel and other hospitality locations are the heart of their organisations, representing company values and mission to deliver the best possible guest experience consistently. But hospitality industry trends coming out of a very disruptive period show a worrying shortage of labour, with workers having time and financial support during lockdown to consider other options when it comes to their careers and their futures.

Making sure that hospitality work is rewarding, and that environments are supportive is more important than ever before to the future of the industry. How does advanced hotel technology help to address this vital concern? How must systems and processes in hotels and resorts best support hospitality workers day to day, help to identify how to reward their hard work, and retain their talent? Here are some examples to consider.

If you follow industry news, attend prospect events, or read our partner Infor's website, you know that vertical industry expertise is a favorite topic for Infor executives, leaders, and strategists. Industry-specific functionality is part of our critical foundation and a strong differentiating feature for our software solutions, we say frequently. But, have you thought about why? Do you know where our industry expertise comes from and how we leverage it into valuable selling points? Let’s look closer at what “industry expertise” means, why we are highly focused on it as a strategy, and how it will propel Infor forward.

The backstory

To understand where we are going, it helps to know how we got here. History provides context. In the evolution of ERP solutions, there’s a long and winding road that providers and users travelled before today’s Software as a Service (SAAS) model became the accepted best practice. In early days of ERP solutions, massive monolithic solutions with complex architecture and rigid code structure were the norm. Large enterprises invested heavily and hired consultants to customize the operational features. The heavily modified systems were costly to update.

Then came cloud computing. But, for companies to take advantage of the benefits of multi-tenant cloud deployment, they needed to have their industry-specific functionality already built into the solution—so modifications wouldn’t be needed. Modifications slow down deployment and can get in the way of upgrades.

Infor had been heavily investing into industry-specific features of the core ERP solutions. The solutions contain the functionality needed for industry specific applications—making it easier to migrate to the cloud.

The beverage industry is under constant pressure to change. Sugary drinks, like sodas, have come under increasing consumer scrutiny. Meanwhile, from beer to juices to energy drinks to carbonated beverages, you’re fighting for the consumers’ fleeting attention, which affects how you provide a more diversified product range.

With Infor® Food & Beverage for the beverage industry you get a foundation for greater agility in dealing with fluctuations in ingredients, production capacity, and shipping. Whether you chose to deploy in the cloud, on premise, or as a hybrid of both, Infor Food & Beverage for the beverage manufacturing industry gives you the tools you need to manage all of the challenges your beverage business faces.

Put the Power of Infor CloudSuite M3 ERP Solution in Your Pocket

Leveraging Infor CloudSuite M3 ERP Solution and Infor Factory Track to Increase efficiencies in your warehouse and shop floor

Join ICCG as we present a 30-minute Master Class … where you will have the opportunity to see a demo of Infor Factory Track in action. You’ll gain valuable insight from our work with multiple customers and we are ready to share our knowledge with you.

Maybe you are curious on what it takes to implement, administrate functions, or compare Lawson Warehouse Mobility, and Infor Factory Track. Bring your questions because now is the time to implement this Cloud-Based WMS and shop floor tool and we would like to help you get there!

DHI Telecom, the Leading Global Wi-Fi Provider to US Troops in Combat, Selects ICCG to Optimize Business Processes Leveraging Leading Business Practices

Leading global Infor partner, Independent Computer Consulting Group (“ICCG”) is pleased to announce that DHI Telecom has selected ICCG and Infor CloudSuite Equipment(TM) ERP, to “Go Further” by transforming, modernizing, and optimizing their business processes across global operations.

As the leading global wi-fi provider to U.S. troops in combat zones and international travelers, DHI Telecom and its family of companies operate under the global brand of TravelWifi. Their motto is “Go Further,” which encapsulates the mission to offer the ability to travel simply, and to stay connected to what matters.

Headquartered in Houston, Texas, DHI Telecom’s decision to replace its legacy system with Infor Cloud technology suite will assure that services in 130 countries are synchronized. The platform will become the backbone as they expand into new markets, including retail stores.

“The value, capabilities, and benefits of moving to CloudSuite Equipment go far beyond easy access to centralized data and higher levels of customer serviceability,” said DHI Telecom CEO Wallace Davis. “With this enterprise software backbone and ICCG’s consulting expertise, our business processes will be streamlined, data will become actionable knowledge, and expansions into new markets become easier. ICCG has the relevant industry domain expertise and knowledge of Infor’s ERP solutions. Their dedication in mapping complex technologies to real business outcomes made this decision easier on us.”

Partnership To Provide A Complete Integrated Solution From Design Engineering To PLM And ERP Systems.

Leading Infor partner Independent Computer Consulting Group (“ICCG”) is pleased to announce a new strategic partnership with QBuild Software. Their solutions enable the direct connection of CAD data to ERP, reducing engineering costs, streamlining internal ECN processes, and equipping sales teams with engineering expertise all working inside Infor CloudSuite Industrial (SyteLine) and Infor M3 and Infor LN ERP systems and Infor PLM solutions.

ICCG, a Gold Channel and Global Alliance Partner for Infor, is an enterprise software focused consulting firm with a global presence and a track record of more than 2,000 business and digital transformation project executions across ERP, Supply Chain Planning and Execution Systems, Warehouse Management Solutions and Product Life Cycle Management Solutions deployments.

"CADLink tightly connects engineering departments to their Infor Solution. We are excited to work with ICCG to bring digital transformation and make engineering processes more efficient in the industry. As a fellow Infor Partner, working with ICCG opens up opportunities to take bigger steps towards our mutual goals." Rey Bustamante, Sales Manager QBuild offers CADLink, enabling users the ability to integrate and synchronize their CAD data with Infor ERP and further allows engineers to create Infor Item Master and BOM records identical to engineering CAD data with the click of a button. All their solutions offer flexibility and targeted customization solutions for any specific need.

Inforum, Infor’s flagship event for customers, partners, and special guests, is being reimagined as a digital experience rather than the traditional in-person conference for this year. It’s scheduled for Sept 15-16 with a mix of on-demand and live sessions that includes customer stories, networking opportunities, product roadmaps, and industry insights.

The theme of “Unprecedented Challenges. Real Opportunities” encapsulates the premise that will be showcased through the event: Despite the extraordinary circumstances individuals and businesses are facing today, the future holds opportunities. Technology will be a catalyst for recovery and reimagining. Attending Inforum will help your enterprise prepare for the next normal. Supply chain planning, facility maintenance, team collaboration, direct distribution to customers, contactless hospitality, digital retail, niche manufacturing, and patient-centered healthcare are among the hot topics coming up.

Learn more about this digital event.

“RSWM implemented Infor Fashion Suite in their textile business and as an Industry specific software provider, we are proud to state that with the implementation led by our partner ICCG, RSWM has successfully rolled out the solution to their businesses and are able to realize the benefits as envisioned at the beginning of their technology modernization journey. ICCG helped with micro-vertical fit by delivering the last mile functionality needed for a textile business,” said Soma Somasundaram, President & CTO of Infor.

ICCG was requested by RSWM Management to first help them implement Infor M3 in the Yarn Manufacturing business of RSWM to onboard users on Infor’s leading ERP solution for Yarn and Textile Manufacturing division. On successful completion of that implementation, RSWM embarked on the project of modernizing its enterprise systems for the Denim fabric manufacturing division and that has been successfully completed by ICCG team.

Project scope included 40,000 person hours of implementation efforts.

ICCG has completed a full-scale implementation of Infor M3 ERP. This significant digital transformation implementation is one of the largest ERP projects for Infor and very strategic for RSWM Ltd. as well.

RSWM Management requested ICCG to first help them implement Infor M3 in their Yarn Manufacturing business by onboarding users on Infor’s leading ERP solution for Yarn and Textile Manufacturing division. On successful completion of that implementation, RSWM embarked on the project of modernizing its enterprise systems for the Denim fabric manufacturing division and that has been successfully completed by ICCG team.

"We are pleased to have delivered this project on schedule, demonstrating our expertise in executing large-scale, complex projects," said Shiv Kaushik, CEO of ICCG. "The completion of this 40,000 person hour project achieves another milestone in ICCG’s 32 year history of successful implementations for Infor M3 ERP.”

As robust and far-reaching as ERP solutions can be, it's simply not feasible to think that they can be all-encompassing, providing complete business functionality for every aspect of an organization. The simple truth is that all ERP solutions have gaps in specialized areas such as product lifecycle management (PLM). Successful companies know that it's best to close these gaps with focused, industry-specific solutions that address the unique aspects of their business.