Employees at hotel and other hospitality locations are the heart of their organisations, representing company values and mission to deliver the best possible guest experience consistently. But hospitality industry trends coming out of a very disruptive period show a worrying shortage of labour, with workers having time and financial support during lockdown to consider other options when it comes to their careers and their futures.

Making sure that hospitality work is rewarding, and that environments are supportive is more important than ever before to the future of the industry. How does advanced hotel technology help to address this vital concern? How must systems and processes in hotels and resorts best support hospitality workers day to day, help to identify how to reward their hard work, and retain their talent? Here are some examples to consider.

If you follow industry news, attend prospect events, or read our partner Infor's website, you know that vertical industry expertise is a favorite topic for Infor executives, leaders, and strategists. Industry-specific functionality is part of our critical foundation and a strong differentiating feature for our software solutions, we say frequently. But, have you thought about why? Do you know where our industry expertise comes from and how we leverage it into valuable selling points? Let’s look closer at what “industry expertise” means, why we are highly focused on it as a strategy, and how it will propel Infor forward.

The backstory

To understand where we are going, it helps to know how we got here. History provides context. In the evolution of ERP solutions, there’s a long and winding road that providers and users travelled before today’s Software as a Service (SAAS) model became the accepted best practice. In early days of ERP solutions, massive monolithic solutions with complex architecture and rigid code structure were the norm. Large enterprises invested heavily and hired consultants to customize the operational features. The heavily modified systems were costly to update.

Then came cloud computing. But, for companies to take advantage of the benefits of multi-tenant cloud deployment, they needed to have their industry-specific functionality already built into the solution—so modifications wouldn’t be needed. Modifications slow down deployment and can get in the way of upgrades.

Infor had been heavily investing into industry-specific features of the core ERP solutions. The solutions contain the functionality needed for industry specific applications—making it easier to migrate to the cloud.

As the remote work revolution sweeps the globe, contrarians are quick to point out that certain industries and positions may not be realistic candidates for working from home. Jobs in hospitality are frequently pointed to as examples of roles that require a physical presence – after all, that bed will not make itself. But forward-thinking organizations are using this crisis as the impetus to think creatively about what is and is not needed on-site.

Who is best suited to be in a remote work setting?
The grand remote work experiment we have all participated in over the last few months has resulted in a renewed interest in the concept becoming a regular component of the corporate landscape. And while enthusiasm for the approach has grown considerably, abandoning the physical office may not be attractive to everyone. In fact, some people have been quite vocal in their call for a return to the workplace, as they complain about their increased workload, lack of social interaction, constant parade of exhausting Zoom calls and inability to quickly (and clearly) communicate with colleagues. So how can we tell the difference between an admirer and an adversary of this new model of work?

The first place most organizations will go for answers to the remote work dilemma is into the arms of technology vendors. They will make the assumption that a new tool, or the enhancement of a current one will be the key to maintaining a productive workforce despite the continued existence of physical distance. After all, Zoom (arguably the most infamous beneficiary of the pandemic) went from 10 million daily users in December 2019 to more than 300 million in April 2020. In reality, there are sequential steps to take well before any new technology is introduced to the equation.

The culture question

The first step is more introspective, as organizations would benefit from a candid evaluation of their culture that may or may not be a strong foundation for a remote work environment. A dispersed workforce presents unique challenges that will quickly test the foundation of trust between employee and employer. Ryan Malone, founder of digital marketing agency SmartBugMedia finds this counterintuitive. "You've invested all of this time in vetting them," says Malone. "Why would you now say I don't trust you, because I'm not staring at you?” Would your organization be able to quickly adapt to this new degree of independence and autonomy, or would there be a temptation to revert to surveillance tactics to validate effort?

Do you have the data needed to determine cash investments, secure borrowing, and make better hedging decisions?

Today, financial services organizations are more focused on what’s necessary to safeguard business continuity and solvency. Much of this begins with greater visibility and reliability of key data to help drive your critical business decisions, especially during critical market changes.

Our current blog series is reviewing cash and treasury best practices you can follow to prepare for instant payments and build true cash visibility. The previous post discussed effective cash positioning and this week we focus on enhancing cash and liquidity forecasting.

Consideration #3: Enhance cash and liquidity forecasting

Treasurers don’t typically have access to a company’s full cash picture. Though efficient business operations require working with multiple financial services organizations across different markets, complex banking structures and sprawling geographical footprints make it difficult to achieve complete visibility into current balances and to measure the accuracy of cash forecasting.

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Cash and treasury: Prepare for instant payments and build true cash visibility

An established digital ecosystem lets brands reduce design-plan-manufacture cycles, improve supply chain planning accuracy, enable end-to-end inventory visibility, and help manage financial orchestration and liquidity. This helps ensure that the right products get to the right place, at the right time—on budget, and aligned with sustainability efforts that appeal to customers socially and environmentally. Additionally, a connected supply chain can improve visibility of key production metrics such as water usage and chemical content, all of which can be shared with consumers.

Collaborative networks connect complex systems of enterprises, applications, service providers, data sources, and devices involved in a fashion brand’s value chain and host them on a cloud-based platform for optimal performance and accessibility. Cloud-based systems facilitate the communication, performance, scale, security, and computing power needed to leverage technology solutions across the entire design to the manufacturing cycle.