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There’s No Such Thing As Free Shipping

Posted by Harriet Schneider on Jun 28, 2018 8:00:00 AM

 

Matt Simonsen, Director of Retail Strategy at Infor talks about 3 ways that retailers can exceed customer expectations with a networked supply chain.

When it comes to their orders, customers want them fast and they want them free. But these two forces are often in direct conflict inside the supply chain, where planning and production typically take place months in advance, and inventory is widely distributed among a geographically diverse set of stores and warehouses, logistics providers, and factories. The question for many retailers becomes, “How much margin am I willing to sacrifice to satisfy my customer?”

Retail powerhouses like Amazon and Walmart have conditioned customers to expect their orders in days, if not hours. And a growing number of consumers have become comfortable using options like click-and-collect to secure an item online and pick it up shortly thereafter in a store, or rely on third-parties like Instacart to do their shopping for them.

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Topics: Retail, Retail Trends, Online Retail

Customers Expect Something In Return For Their Personal Data. Can You Blame Them?

Posted by Harriet Schneider on Jun 26, 2018 8:00:00 AM

In this episode of Reinventing Retail, listen to Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. The discussion centers on how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.

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Topics: Retail, Retail Trends, Online Retail

Nassar Al Refaee Trading Company (NRTC) Engages Independent Computer Consulting Group (ICCG) As Their Infor M3 ERP Implementation Partner

Posted by Shiv Kaushik on Jun 22, 2018 8:00:00 AM

Philadelphia, PA – June 20, 2018 -- Independent Computer Consulting Group (ICCG), a Global Information Technology Solutions Provider for the Enterprise announced that it has been selected as the Infor M3 implementation partner for Nassar Al Refaee Trading Company (NRTC).

NRTC is one of the Middle East’s leading importer and exporter of fresh fruits and vegetables importing more than 400 tons of fruits and vegetables from the Middle East daily, in addition to sourcing fresh products from Africa, Australia, Europe, North America and South Asia. With more than 40 years of dedicated experience, as a family business comprising several departments and a staff of more than 1000 employees, working in 9 different companies in addition to 11 locations within Dubai central market.

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Topics: Announcements, Press Releases, ERP

Top 10 Cities For Manufacturing Jobs For Women

Posted by Harriet Schneider on Jun 21, 2018 8:00:00 AM

A recent survey by MagnifyMoney ranked the U.S. metro areas according to where the average working woman could have the ability to better or maintain her financial health. We looked at the data from the perspective of how many women were employed in the manufacturing sector. 

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Topics: Manufacturing, Women in Manufacturing

Small Manufacturers Face Challenges; Technology Can Help - Part 2

Posted by Harriet Schneider on Jun 19, 2018 8:00:00 AM

While small, agile businesses may have some distinct advantages over larger competitors, they also face their fair share of challenges. Small Business Week (April 29-May 5) provides an opportunity to spotlight those challenges and what can be done to overcome the obstacles. A wide range of stakeholders rely on the success of small businesses. Small job-shops, fabricators, subcontractors, parts suppliers, engineering firms, and niche manufacturers play important roles in the overall economic stability of the industry. We need small businesses to thrive.

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Topics: Manufacturing, Technology Challenges

Paras Steel Industries Selects Infor LN As Its ERP System And ICCG As Its Implementation Partner.

Posted by Shiv Kaushik on Jun 18, 2018 8:00:00 AM

Noida, India – June 15, 2018 -- Independent Computer Consulting Group (ICCG), a Global Information Technology Solutions Provider for the Enterprise announced today that it has been selected by Paras Steel Industries to be their implementation partner for Infor LN, an ERP that combines a pioneering, and state-of-the-art user experience with robust, industry-tailored manufacturing functionality.

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Topics: Announcements, Press Releases, ERP

An Infographic: How To Get Started On Your Digital Transformation Journey

Posted by Harriet Schneider on Jun 14, 2018 8:00:00 AM

Learn the 9 most critical starting points to facilitating digital transformation at your organization.

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Topics: Digital Transformation

Honoring Small Manufacturing Businesses; Celebrating 5 Distinct Advantages - Part 1

Posted by Harriet Schneider on Jun 12, 2018 8:00:00 AM

Small Business Week was in early May and it provided an excellent opportunity to celebrate the high success rate of small businesses in the manufacturing industry, while also offering advice for further growth. In this digital era of fast paced change, small businesses are ideally suited to seize unfolding opportunities. Their nimble nature, ability to make fast decisions, willingness to reinvent business models, and a passion for innovation give small businesses an important competitive advantage.

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Topics: Manufacturing, Technology Challenges

Breakthrough Business Models, Part 4: Usage-Based Pricing; Servitization

Posted by Harriet Schneider on Jun 7, 2018 8:00:00 AM

Dealers have always been focused on service, but today, as manufacturers and equipment management dealers seek to differentiate themselves both are increasingly reliant on services. The services provided by the dealer and manufacturer have become as important to brand loyalty as the equipment itself.

This name for this trend is called servitization and it simply means applying a service to a product in order to create additional value or a new offering to customers.

The servitization of the heavy equipment industry has been evolving for many years. While onboard technology enhanced the performance of single machines, the data it produced was rarely accessed for other purposes. In contrast, today low-cost sensors and wireless technology allow for real time analysis of the data of entire equipment fleets, allowing dealers to extend their offerings to include fleet management and other services. Still emerging is the use of analytics and artificial intelligence to provide additional customer insights.

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Topics: Distribution

An Infographic: Consumers Want Supply Chain Visibility And Performance Or They Will Switch Brands

Posted by Harriet Schneider on Jun 5, 2018 8:00:00 AM

A recent survey conducted by YouGov on behalf of Infor shows that consumers now expect a supply chain visibility solution as part of the brand experience. Download this infographic to learn how consumer expectations are on the rise across all product categories.

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Topics: Supply Chain, Supply Chain Visibility

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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