Adaptability and quick turnarounds on strategy had never been more vital during a challenging decade for the restaurants and food services industry so far. The good news for many is that so many organizations rose to that challenge, with restaurant technology playing a singular role in helping them to continue to meet demand and to serve guests via multiple channels, specifically using advanced restaurant point of sale and integrations with mobile ordering.

As much as the industry landscape has been defined by challenges and disruption, it’s also allowed decision makers to consider how present conditions help to anticipate what the rest of the decade might look like. This has meant looking at the basics, the essentials for successful restaurants to best consider and the continuing role restaurant technology will play. Over the last few weeks, we’ve published several posts that explore these factors. Here’s a summary to consider.

Building a Power Team:

The first major step in the journey toward adopting a new ERP system for your organization is assembling an effective project team. A well-appointed team can help you not only select the best possible ERP system suited to meet your organization’s needs but also mitigate employee resistance and secure leadership buy-in.

Assembling an all-star team for your ERP project is critical to your implementation success, so do not take these decisions lightly.

The evolution of supply chain business models has been accelerated by unprecedented disruptions. As a result, there has been a clear shift from analog supply chains models of the past into a trajectory towards a digitalized ecosystem. These new business models recognize and necessitate the move to a digital and integrated supply chain that provides visibility and ease of use for consumers.

This journey is about moving towards a world where all parties participating across your network are connected to a single version of the truth. Supply chain thinking is shifting from ‘linear supply chains’ to ‘supply chain eco-systems’ propelled and supported by digital technologies.

Gartner has established a five-stage model of the journey to supply chain maturity, ranging from manual, analog systems to a fully digitalized ecosystem. Key differentiators along this evolutionary chain include consideration of data and collaboration, with the ultimate goal of integrating data across multiple systems to achieve a fully connected ecosystem that provides transparency and visibility for your company both internally and externally.

A critical lesson many organizations have learned when measuring the success of analytics initiatives is that speed of deployment and widespread user adoption are key factors to consider. These are key benefits of analytic applications delivered with or embedded in ERP systems or business applications.

Analytic applications provide pre-built business intelligence (BI) and analytical capabilities that promise to democratize analytics because most of the hard work in transforming data to insights has already been done. However, the historical challenge these applications faced was that they weren’t built with agile cloud technology or modern data architectures that could keep up with the growing complexity, scale, and changing requirements of the line of business (LOB)-driven analytic requirements.

Why settle for anything less?

Distributors often operate behind the scenes, making sure other businesses have what they need. The projects they support continue because tools, equipment, and supplies are where they needed to be. Patients have procedures because instruments are available. Structures are built because materials are ready. Restaurants can serve customers because food, drinks, plates, and pots are on hand.

Recent events revealed just how critical the distributor’s role is in the supply chain. In reality, it’s extremely complicated to seamlessly move such high volumes of goods. Especially as expectations and behaviors have evolved in the last decade, distributors have had to adapt their solutions, processes, and levels of service.

Historically, many distributors would customize enterprise resource planning solutions to meet their unique requirements. This approach, however, created an unwilling in-house IT cottage industry dedicated to supporting the infrastructure and modifications, instead of strategic initiatives. We see this during evaluations with prospective Infor customers; when distributors compare our CloudSuite solutions to their current footprint, we typically discover that hundreds if not thousands of their current modifications would no longer be needed. Because our solutions are designed for the distribution industry, the best practices those companies require are built in. For example, when HVAC and industrial product distributor, EMCO, moved to CloudSuite Distribution Enterprise, the company removed over 4000 modifications. EMCO no longer needed to maintain customizations and project manage long upgrade initiatives. That fluctuating, unpredictable overhead goes away forever because EMCO’s new mutli-tenant cloud solution is automatically updated monthly. Their technology is always current and always adding new distribution functionality to align with nuances and needs of this industry

The ability to execute, seamlessly and in real-time, is critical as your company works to develop a continuous supply chain. Being uniquely capable of connecting multiple facets of this execution -- not just to an order management system but also to TMS for transportation management and WMS for warehouse management will be key components to implementing continuous supply chain execution.

Integrated multi-party source-to-settle process

Sourcing execution or the ability to establish real-time connectivity to suppliers is key. What we are really speaking to here is the need to orchestrate end-to-end physical and financial operations between order management, global trade management, transportation, warehouse, product traceability, and even payables management.

Streamlined manufacturing

Manufacturing execution is focused on streamlining processes, driving better decision making and gaining productivity. Supply chains must optimize and automate the manufacturing process from raw materials and components to finished goods. Having the ability to anticipate and optimize lead times is crucial for downstream improvement.

Asset Investment Planning enables your asset-intensive organization to determine which asset investments will enable you to best meet your service level objectives with the right level of expenditure while minimizing the risk of asset failure. An API can also help you determine the best time to invest in order to smooth your capital expenditures over time.

Modern AIP solutions simplify the process of developing asset investment plans by allowing you to leverage the data that is already in your asset registry in your enterprise asset management (EAM) to tell you what assets your organization has, your work management system that manages maintenance operations, and your asset performance management (APM) system that monitors asset condition reliability.

You use that data to quantify four key inputs: Asset condition, asset criticality, business risk, and level of service. Asset condition allows you to visualize deterioration over the asset’s lifetime and establish where intervention is necessary. Asset criticality determines the impact the failure of an individual asset will have on your organization’s ability to realize your business objectives. Business risk determines the consequences of asset failure. Level of service required enables your organization to operationalize your organization’s policies, strategies and objectives, tie those to KPIs and then link that to level of service requirements.

The future of planning is connected, intelligent, and continuous. Yet many companies remain so far away from this vision, it often seems unachievable. With many planning processes being so siloed and disconnected from execution, they can feel ineffective.

Fortunately, evaluations of the planning landscape reveal many organizations are adopting technologies that move towards a de-siloed, network-based approach to planning. For these companies, the primary goal centers around connecting planning capabilities to “a single version of the truth.” To optimize planning capabilities, it crucial to achieve this connection at the enterprise level as well as into the broader supply network.

But to do this involves using integrated business planning (IBP) or sales and operations planning (S&OP) to collaborate and analyze, perform demand planning to improve forecasting, optimize supply planning, and facilitate synchronization. Each of these areas are critical to a successful planning process and are more powerful when integrated and connected across a network.

An estimated $350 billion of invoices are typically involved in supply chain finance programs. Known as "reverse factoring," this process assists suppliers in obtaining the capital needed to keep supply chains humming, as described by Aite Group. Opposed to traditional receivables financing or factoring, reverse factoring is driven by the buyer and its relationship to a bank or finance provider, with capital being made available to suppliers based on the relationship parameters.

Banks are happy to step in, within specific jurisdictions and credit profiles. Research firm Coalition reports that banks logged approximately $12.7 billion in revenue in the first half of 2020 via total supply chain finance volumes. However, limitations are significant, and often times, the suppliers that need financing the most are excluded from such programs.

Automotive manufacturers and their suppliers continue to increase their collaboration in various ways, whether this be through robotic process automation (RPA), data collection and exchange, or other methods that provide insights for scalability. With true, multi-enterprise collaboration, there are cross-training opportunities to convey customer needs and preferences for product innovation, giving manufacturers the ability to make rapid adjustments in real time. Collaborative behavior makes this happen, and it all starts with transparency.

However, building real trust, collaboration, and transparency goes beyond using a specific technology or workflow. At its core, this is about changing the culture of automotive OEMs and throughout their suppliers at every tier. Automotive companies who are true leaders in the industry consider the health of the entire supply network, not just their immediate interests. Making this change—as with almost all substantive transformations—requires change be from the top executive level down.