Meeting customer expectations is harder than ever today. The bar has been raised. Many leaders in the equipment and rental business recognize that technology can help, but don’t necessarily know how to get started—so they don’t. In this paper, we break down the process into an easy-to-follow, step-by-step guide to help you integrate technology into every aspect of your dealership or rental firm. We can’t tell you what your strategy should be, but we can give you a game plan to help you get ready for the new digital economy you’re competing in.
Over the past decade, businesses have increasingly relied on contract manufacturing and outsourced supply chain services to make and move the goods they sell. Today, $751 billion in goods are produced and imported from offshore trading partners into the US. Meanwhile, US logistics costs amount to nearly $1.15 billion—or 7.7% of the US GDP. Many manufacturers and retailers rely on a vast network of both production and logistics partners to keep the supply chain moving.
With so many dollars at stake, inefficiencies anywhere in the supply chain can have an impact on a company’s bottom line. Extra overhead at the top of the supply chain can easily cascade, affecting costs all the way down the supply chain. Which is why successful manufacturers and retailers are evolving the way they do business, rather than allowing problems to shift elsewhere in their supply chain network. Read on to learn what manufacturers and retailers can do today to help keep their entire end-to-end supply chain operating at peak efficiency
By Guy Courtin - Vice President Industry & Solution Strategy, Retail and Fashion at Infor Retail
Abandon all hope, all ye who enter stores. Consumers are taking their shopping online, and there’s no turning back. Or is there?
For all the hype and horror-stories concerning retail’s physical demise, data shows that only about 10% of all U.S. transactions came through e-commerce in 2018. While it still accounts for just a small portion of all retail sales, e-commerce continues to grow at a steady rate of about 8% per quarter. Bottom line, physical stores still have a prominent role for retailers and will continue to do so for a long time.
Is your omni-channel strategy killing employee morale?
After a year that saw unexpected innovations, disruptions, and new policies and tariffs, can we truly predict what’s ahead for the global supply chain in 2019? We’ll certainly try. In the final episode of 2018, Matt Gunn and Guy Courtin gaze into the crystal ball to gauge what the near future will bring to the world of supply chain, and whether businesses are better prepared to sense and respond to the many unexpected changes that happen each day.
Join Stacie Immesberger and Guy Courtin on Supply Chain Radio as they discuss the evolution of warehouses, and how advances in everything from automation to robotics are changing the game.
From the first mile to the last mile, consumers and the rise of digital technology are transforming the entire supply chain. And from their position as one of the last stops between manufacturers and retailers (not to mention end consumers), warehouses are ripe for innovation.
By Greg Kefer, VP marketing, Infor
OK, I realize the headline is a bit loaded, but I got inspired after coming across a market study by Geodis that found only 6% of companies claim to have “full visibility” across their supply chains. This mirrors other studies that point to a consensus that while visibility is universally desired, few companies have it completely figured out.
Part of the challenge is defining what supply chain visibility actually is. According to Gartner, it has more than 100 software vendors on its radar that claim to have some kind of supply chain visibility offering, which means visibility into a distribution center, or plan, or plant, or region, or transport mode, or some performance KPIs would count.
Some companies have figured out visibility, and are driving tens of millions of dollars in value. But a lot of companies are on a long journey to achieve a vision. The complexities of any global supply chain are daunting, but the cost of doing nothing is too great to ignore. You cannot compete if you operate in the dark.
Think about this:
81% of consumers in the 2016 IBM Consumer Expectations Study said they would choose one retailer over another based on the ability to see whether an item is currently in stock and if it will arrive on time. Whether online or in store, 72% of shoppers would make a purchase from another retailer if an item is out of stock, an increase from 42% in 2011.
All the while, Amazon continues to disrupt the retail industry with supply chain innovation as it drives consumer expectations toward quicker delivery rates: 72% of consumers now consider the option of two-day delivery a key factor influencing their buying decisions.
This trend means companies can no longer compete based only on the quality of their products; they also must battle on the performance of their supply chains.
Continue reading this blog from our partner, Infor to learn how digital commerce networks can help you deliver online orders on time.