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Podcast: The Data Tracking “Creep Factor” That May Be Holding Retailers Back

Posted by Harriet Schneider on Feb 12, 2019 8:00:00 AM

Has personalization gone too far?

Making the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly monitors their purchasing activity—even if the purpose of such tracking is to improve the shopping experience. In this episode of Reinventing Retail, we’re joined by Forbes contributor Richard Kestenbaum of Triangle Capital, to discuss the ways data tracking and algorithms can enhance everything from the shopping experience to product design (if we’ll let it). Listen now:

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Omni-Channel Retail - The Plight Of The Store Associate?

Posted by Harriet Schneider on Jan 15, 2019 8:00:00 AM

Is your omni-channel strategy killing employee morale?

In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solution? Converged Commerce. 

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Think Machine Learning Has Nothing To Do With You? Think Again

Posted by Harriet Schneider on Jan 8, 2019 8:00:00 AM

If you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a fantasy football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joins us to explore how Demand Management powered by machine learning affects retailers and consumers every day (whether they know it or not).

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Who Says A Pit Stop Can't Be Pleasant?

Posted by Harriet Schneider on Dec 18, 2018 8:00:00 AM

Convenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor’s Jordan Stasi joins us to discuss the future of convenience store retailers. From getting more customers into stores, to streamlining the shopping process, to hiring friendlier employees, we cover the many ways modern technology can improve the C-store customer experience.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: The Retail Apocalypse Is #FakeNews

Posted by Harriet Schneider on Oct 30, 2018 8:00:00 AM

In this episode, we’re joined by IHL analysts Kelly Sayre and Jerry Sheldon to discuss the ongoing sensationalism of the so-called death of retail – and why it’s simply not true.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Is Brick-And-Mortar Retail Really Ready For Seamless Payment?

Posted by Harriet Schneider on Oct 2, 2018 8:00:00 AM

With the advent of “cashier-less” stores like Amazon Go, tomorrow’s retail shopping experience has the potential to transform in a big way—but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technology in its early stages. Listen now and learn more about the next generation of retail software here.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Direct Mail For The Digital Age

Posted by Harriet Schneider on Sep 6, 2018 8:00:00 AM

Direct mail is back—but this time, it’s providing advanced analytics about the buyer journey, intent, and conversion.

In this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for “digitally reactive mail”—allowing retailers to retarget customers at home and capture advanced analytics about buyer intent and conversion.

Leave your legacy with the next generation of retail and fashion software.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: Stranger Than Fiction

Posted by Harriet Schneider on Aug 7, 2018 12:12:36 PM

What deep learning means for Retail CX

Matt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

Podcast: It Takes A Village

Posted by Harriet Schneider on Jul 26, 2018 8:00:00 AM

In this episode of Reinventing Retail, Matt Gunn and Jenny Reese Potter chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.

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Topics: Fashion & Apparel, Fashion & Retail, retail software

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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