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What Does The Store Of The Future Look Like? Think Beyond Inventory Dispenser

Posted by Harriet Schneider on Feb 21, 2019 8:00:00 AM

By Guy Courtin - Vice President Industry & Solution Strategy, Retail and Fashion at Infor Retail

Abandon all hope, all ye who enter stores. Consumers are taking their shopping online, and there’s no turning back. Or is there?

For all the hype and horror-stories concerning retail’s physical demise, data shows that only about 10% of all U.S. transactions came through e-commerce in 2018. While it still accounts for just a small portion of all retail sales, e-commerce continues to grow at a steady rate of about 8% per quarter. Bottom line, physical stores still have a prominent role for retailers and will continue to do so for a long time.

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Topics: Retail, Supply Chain, Online Retail, E-Commerce, Technology

5 Things Every Retailer - Including You - Should Know Going Into 2019

Posted by Harriet Schneider on Jan 22, 2019 8:00:00 AM

Did last year's Black Friday mark the last "traditional holiday rush" as we know it? It just could be and the reason is that retailers of all sizes can see the writing on the wall, as technologies like artificial intelligence (AI) and the internet of things (IoT) fundamentally change customers’ approach to the traditional shopping experience.

This article from Entrepreneur will provide some insight into digitization, AI and other emerging technologies. Is your business ready for the new technology?

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Topics: Retail, Online Retail, E-Commerce

How Are You Analyzing And Adjusting To The Mobile Shopper?

Posted by Harriet Schneider on Dec 20, 2018 8:00:00 AM

Every retailer is facing a similar challenge. If you are a retailer and constantly feel the pinch from online giants like Amazon and Google, you have an opportunity to gain back control and competitive advantage with more personalized products and services, building that intimate relationship that these giants simply cannot provide.

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Topics: Retail, Online Retail, Mobile Shopping

There’s No Such Thing As Free Shipping

Posted by Harriet Schneider on Jun 28, 2018 8:00:00 AM

 

Matt Simonsen, Director of Retail Strategy at Infor talks about 3 ways that retailers can exceed customer expectations with a networked supply chain.

When it comes to their orders, customers want them fast and they want them free. But these two forces are often in direct conflict inside the supply chain, where planning and production typically take place months in advance, and inventory is widely distributed among a geographically diverse set of stores and warehouses, logistics providers, and factories. The question for many retailers becomes, “How much margin am I willing to sacrifice to satisfy my customer?”

Retail powerhouses like Amazon and Walmart have conditioned customers to expect their orders in days, if not hours. And a growing number of consumers have become comfortable using options like click-and-collect to secure an item online and pick it up shortly thereafter in a store, or rely on third-parties like Instacart to do their shopping for them.

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Topics: Retail, Retail Trends, Online Retail

Customers Expect Something In Return For Their Personal Data. Can You Blame Them?

Posted by Harriet Schneider on Jun 26, 2018 8:00:00 AM

In this episode of Reinventing Retail, listen to Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. The discussion centers on how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.

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Topics: Retail, Retail Trends, Online Retail

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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