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Podcast: Keeping The Supply Chain Running In A World Of Rapid Change

Posted by Harriet Schneider on Mar 19, 2019 11:02:35 AM

To err is human. To keep the global supply chain running, divine. Supply chain risk isn’t limited to black swan events like fires, floods and hurricanes. Many of the challenges businesses face are the result of human factors as well. Whether it’s something caused internally, or big changes to policies and regulations (Brexit, U.S.-China tariffs, etc.), these man-made issues can be just as disruptive as the largest storm.

In this episode of Supply Chain Radio, Matt Gunn and Guy Courtin discuss the human element of disruption, and how businesses are working to keep the supply chain running through unexpected turns of events.

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Topics: Fashion & Retail, Fashion & Apparel, retail software, Converged Commerce

Podcast: The Supply Chain Is A Two-Way Street

Posted by Harriet Schneider on Mar 12, 2019 11:45:50 AM

Customers want it fast, they want it free, and they want it cheap. And when the order isn’t quite right, they often want to send it back. Especially in the world of e-commerce. While online shopping has been a boon to brands, retailers, and consumers alike, it also has a dark side: returns.

By some estimates, returns will cost U.S. companies as much as $550 billion by 2020. And perhaps no part of the business will bear the burden more than the supply chain. In this episode of Supply Chain Radio, SEKO Logistics’ Brian Bourke and David Schulhof of Red Hot Penny join Matt Gunn to discuss the rising challenge of returns and the future of reverse logistics.

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Topics: Fashion & Retail, Fashion & Apparel, retail software, Converged Commerce

Podcast: Give Me Loyalty Or Give Me Death.

Posted by Harriet Schneider on Feb 28, 2019 8:00:00 AM

David Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers with priceless experiences that go way beyond member discounts. Listen now to find out how Infor Loyalty powered by CrowdTwist enables retailers to connect with customers in meaningful ways, with experiences that matter to them. Listen now: 

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Topics: Fashion & Retail, Fashion & Apparel, retail software, Converged Commerce

Podcast: The Data Tracking “Creep Factor” That May Be Holding Retailers Back

Posted by Harriet Schneider on Feb 12, 2019 8:00:00 AM

Has personalization gone too far?

Making the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly monitors their purchasing activity—even if the purpose of such tracking is to improve the shopping experience. In this episode of Reinventing Retail, we’re joined by Forbes contributor Richard Kestenbaum of Triangle Capital, to discuss the ways data tracking and algorithms can enhance everything from the shopping experience to product design (if we’ll let it). Listen now:

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Topics: Fashion & Retail, Fashion & Apparel, retail software

Podcast: Omni-Channel Retail - The Plight Of The Store Associate?

Posted by Harriet Schneider on Jan 15, 2019 8:00:00 AM

Is your omni-channel strategy killing employee morale?

In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solution? Converged Commerce. 

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Topics: Fashion & Retail, Fashion & Apparel, retail software

The Countdown To NRF

Posted by Harriet Schneider on Jan 10, 2019 4:36:11 PM

The countdown is on! Three more days until NRF2019. Visit with us at the Infor Retail at Booth #3647 and discover how to Leave Your Legacy with next-gen software. 

 

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Topics: Fashion & Retail, Retail, Fashion & Apparel, NRF, Retails Big Show, NRF2019

Podcast: Think Machine Learning Has Nothing To Do With You? Think Again

Posted by Harriet Schneider on Jan 8, 2019 8:00:00 AM

If you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a fantasy football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joins us to explore how Demand Management powered by machine learning affects retailers and consumers every day (whether they know it or not).

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Topics: Fashion & Retail, Fashion & Apparel, retail software

We Will Be At Retails Big Show. Will You?

Posted by Harriet Schneider on Dec 27, 2018 8:00:00 AM

What happens when the biggest names and the biggest brands in retail come together in one place? Watch these  highlights from 2018 and make sure to visit Infor and ICCG at NRF 2019 in Booth #3647 to learn more about how Infor is revolutionizing the retail industry with next generation solutions and how ICCG can provide the critical implementation strategy for Converged Commerce, Customer Experience, Demand Management, Dynamic Enterprise Performance Management, Enterprise Asset Management, Financials, Human Capital Management, Networked Order Management, Product Lifecycle Management, Retail Intelligence, and Supply Chain Management.

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Topics: Fashion & Retail, Retail, Fashion & Apparel, NRF, Retails Big Show, NRF2019

Independent Computer Consulting Group (ICCG) Co-Sponsors With Infor At NRF 2019

Posted by Harriet Schneider on Dec 20, 2018 5:49:05 PM

 

Retail’s Big Show promises attendees the opportunity to network with the best including nearly 40,000 retailers, vendors, and industry experts.

Independent Computer Consulting Group (ICCG), a Global Information Technology Solutions Provider for the Enterprise today announced that it will join Infor as a co-sponsor at NRF 2019, retail’s big show, January 13-15 in New York City.

ICCG, a Global Alliance Partner for Infor is focused on the Fashion and Apparel and Retail vertical. Consultants will be available to discuss Infor Retail’s next generation enterprise software suite, and how retailers and fashion brands can have the toolkit to transform. These tools leverage the power of science, design thinking, the supercomputing capabilities of the cloud, machine learning, and AI, and will usher our partners, customers, and today’s consumers into the future of retail.

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Topics: Fashion & Retail, Retail, Fashion & Apparel, NRF, Retails Big Show, NRF2019

Podcast: Who Says A Pit Stop Can't Be Pleasant?

Posted by Harriet Schneider on Dec 18, 2018 8:00:00 AM

Convenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor’s Jordan Stasi joins us to discuss the future of convenience store retailers. From getting more customers into stores, to streamlining the shopping process, to hiring friendlier employees, we cover the many ways modern technology can improve the C-store customer experience.

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Topics: Fashion & Retail, Fashion & Apparel, retail software

About ICCG

Welcome to our Blog - ICCG Insights!

Embracing thought leadership as a pathway for growth, represents the true spirit of progressive change that will make a difference in technology-driven industries. As a consulting company, ICCG customers look to us as their value-added resource. They expect us to be proactive about solving their immediate challenges and we don’t take that responsibility lightly. It is this that drives us to share our best practices, knowledge-base, years of experience, and tried and true methodologies. These have been the hallmarks of our corporate brand.

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